CAUTION: If you sync NoteSuite with your Mac, do NOT upgrade to "iCloud Drive" until Apple makes Mac OS 10.10 (Yosemite) available. This is due to a limitation in Apple's operating systems, and it is not a defect in NoteSuite. The iCloud Drive feature is not available in Mac OS 10.9 and earlier. So, if you update to iCloud Drive before Mac OS 10.10 is available, your Mac operating system (and NoteSuite) will not have access to your iCloud data.
In the event NoteSuite does not operate properly after updating to iOS 8, be sure you fully shut down your iPad by holding down the power button for at least 5 seconds and then swipe to shut if off. You will find this often fixes many types of issues on your iPad.
If you are using iCloud, but your NoteSuite data is not available, then one of the following issues exists:
1. Your Mac or iPad has turned off one of the four iCloud settings on each device without your knowledge.
2. You are logged into a different iCloud account than before.
3. There is a problem with Apple's iCloud "Documents and Data" or "iCloud Drive" software.
Third-party apps, like NoteSuite, must sync through a different iCloud container than your Contacts and Calendars apps. So, it is possible that apps within iCloud's "Documents & Data" (or iCloud Drive) sections will not sync, even if your Contacts and Calendars are syncing.
STEPS TO RESOLVE ICLOUD ISSUES:
1. Fully restart the device that’s not syncing by holding down the power button for at least five seconds, and then swiping to shut if off.
2. After restarting your iPad, make sure all three of the following settings are turned On within your iPad’s Settings app: iCloud, Documents & Data (or, "iCloud Drive" if you have enabled it within iOS 8), and the NoteSuite entry within Documents & Data (or "iCloud Drive" if iCloud Drive is enabled).
- Open the iPad’s Settings app
- Choose “iCloud”
- Verify the account name shown in “Account” is the correct account and iCloud is turned On.
- Verify that “Documents & Data” (or "iCloud Drive") is turned On
- Tap on Documents & Data (or, "iCloud Drive"), and verify that “NoteSuite” is turned On.
3. Make sure that iCloud is enabled within NoteSuite.
- Open the NoteSuite app
- Open the directory sidebar and tap the Settings button
- Make sure "Enable iCloud" is turned On
If you are still experiencing syncing issues after restarting your device and verifying all of the above, the next step will be to reset iCloud, or parts of iCloud, on your device to resolve syncing bugs within Apple’s iCloud software.
1. Reset your iPad’s iCloud Documents & Data (or "iCloud Drive")
- Force-quit the NoteSuite app by double-tapping your iPad’s Home button, then finding NoteSuite among the scrolling list of apps that will now be displayed, and then swiping up on NoteSuite to remove it from the list.
- Open your iPad’s Settings app
- Choose “iCloud”
- Turn the Documents & Data (or "iCloud Drive") switch at the top of your screen to Off. (Note that there is also a separate switch for NoteSuite. It is sometimes possible to re-set Documents & Data just for one app, but often requires re-setting the main Documents & Data switch for your iPad.)
- With your Documents & Data (or "iCloud Drive") switch still set to Off, exit the Settings app and fully shut down your iPad by holding down on the power button for 5 seconds.
- After your iPad shuts off, wait a few seconds and turn your iPad back on
- Open the Settings app and turn Documents & Data (or "iCloud Drive") back on.
- Wait for 4-5 minutes to let iCloud get things turned back on.
- Open NoteSuite and be sure “Enable iCloud” is turned on within NoteSuite’s settings.
At this point, try opening NoteSuite on both devices, verify that iCloud is enabled, and then try to sync. While iCloud usually syncs within just a few seconds, there are times when it can take iCloud 10-15 minutes. If your data is still not visible:
1. Reset iCloud
- Open your iPad's Settings app
- Choose "iCloud"
- Tap the "Sign Out" button at the bottom of the iCloud settings screen (you may have to scroll down to see it)
- Wait for the Sign Out process to complete
- Fully shut off your iPad by holding down the power button for at least five seconds
- After restarting your iPad, turn iCloud back on by signing into your iCloud account again
- Give iCloud 10-15 minutes (or longer) to re-sync your data with your device
- Open NoteSuite and make sure "Enable iCloud" is turned on within NoteSuite's settings
- Allow 5-10 minutes for your NoteSuite data to become available on your device
If this does not work, you can try resetting Documents and Data from within iCloud itself using Apple’s procedure outlined on their support page:http://support.apple.com/kb/HT5824
If following all of these steps fails to resolve the issue, please email our tech support team.